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Return & Refund Policy
We are committed to providing our customers with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy that varies by region in compliance with local laws and regulations.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unused, unworn, and unwashed.
- In the original packaging with all tags and accessories included and attached to the product in it’s original state.
- Free from damage unless it arrived defective.
- Your return is required to be pre-notified to our customer support team with an approval response. Don’t worry! The moment you notify the team of your intention to return is what counts for the day count.
- Customers will always bear return shipping costs unless the return is due to an error on our part. This will be decided upon solely by our customer service team.
- Any Express & Priority Shipping / Handling options selected for the order are NON refundable.
Certain products may be non-returnable due to hygiene, personalisation, or if on sale . See Section 6 for details.
2. Return Timeframe & Region-Specific Policies
United States, United Kingdom, Australia & New Zealand
- Returns must be initiated within 14 days of receiving your order.
- Customers are responsible for return shipping costs unless otherwise instructed by our customer support team in certain circumstances.
- Refunds are issued back to the original payment method within 7-10 business days after the return is processed.
European Union
- As per EU consumer rights, customers have a 14-day cooling-off period to return any unused item for any reason.
- If returning within this period, you will receive a full refund, including standard shipping costs for shipping the items.
- After 14 days, a 30-day return window applies, but shipping costs are non-refundable.
GCC (Gulf Cooperation Council: UAE, Saudi Arabia, etc.)
- Returns must be initiated within 14 days of delivery.
- Returns for defective or incorrect items must be reported within 7 days.
- Customers bear return shipping costs unless the return is due to an error on our part.
3. How to Initiate a Return
To initiate a return, please contact our support team at info@dyrka.com with the following details:
- Order Number
- Item Name/SKU
- Reason for Return
Our team will provide return instructions with a return form to add in your parcel, including the correct return address based on your region. Items sent to an incorrect address will not be processed.
For self-service returns, eligible customers will receive a return portal link where they can select a return method and generate a shipping label (where applicable).
4. Refund Process & Shipping Costs
- Refunds are processed to the original payment method within 7-10 business days after the return is inspected.
- Additional shipping fees are non-refundable, except in cases where we made an error (defective, incorrect item, etc.).
- A restocking fee of 15% may apply to non-defective returns, except for customers in the EU, where no restocking fee is applied.
- Customers opting for an eco-return (without shipping the product back) may receive a 25% refund instead.
5. Exchanges
- We do not offer direct exchanges. Instead, you may return your item for a refund and place a new order.
- For size-related exchanges, customers may qualify for a gift card equal to the original item’s value once the return tracking is active.
6. Non-Returnable & Final Sale Items
The following items cannot be returned:
- Items marked as Final Sale or purchased with a discount code.
- Personalized or custom-made products.
- Hygiene-sensitive items, including certain personal care products. Certain wearables, Kids & Baby items
- Gift Cards.
- Online items with no physical fulfilment.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Contact info@dyrka.com within 7 days of delivery.
- Provide a video of the damaged/incorrect item.
- We will provide a prepaid return label and offer a replacement or full refund.
8. Cancellation Policy
- Orders can be canceled within 12 hours of purchase. Contact info@dyrka.com as soon as possible.
- If the order has already been processed, you must wait for delivery and then return the item.
- Address or size changes may be possible if requested within the first few hours after placing the order.
10. Contact Information
For any return, refund, or exchange inquiries, please reach out to us at info@dyrka.com. Our customer service team is available Monday to Friday, 9 AM - 6 PM (local time).